Enterprise Server Support Engineer
- Paskelbta: 2026-10-05
- Galioja iki: 2026-11-04
- bogdan.stiuriuc@cgsinc.com
- 0040722152572
- CGS Nexus
- Sutartinis
Darbo vieta
Visi miestai
Darbo Pobūdis
We are looking for a passionate Enterprise Server Support Engineer to join our team and provide remote technical support in a complex IT infrastructure environment. You will work with a wide range of systems and applications, directly contributing to the smooth and reliable operation of our customers’ IT environments.Languages
We are currently hiring for several language teams. You should have:
- Advanced level in one of the following languages: Norwegian, Denmark, Finnish, Swedish or Dutch
- Intermediate level of English
- Good communication skills and the ability to explain technical information clearly
Responsibilities:
- Provide remote technical support via phone, email, and chat for servers, blade systems, and applications across Windows, Linux, and VMware environments.
- Diagnose and troubleshoot technical issues, identify root causes, and recommend effective solutions.
- Handle customer requests related to product installation, configuration, performance, and usage.
- Verify warranty eligibility and determine the appropriate next steps.
- Manage support cases through the ticketing system and keep customers informed throughout the resolution process.
- Monitor and follow up on open issues until they are fully resolved.
- Provide technical support in escalation scenarios and collaborate with relevant internal teams when required.
- Advise customers on technical solutions and contribute to a positive customer experience in line with service standards.
Reikalavimai darbuotojui
Requirements:- Basic knowledge of enterprise server technologies, such as HPE ProLiant, Dell PowerEdge, or Lenovo ThinkSystem.
- Basic knowledge of Windows Server, Linux, and/or VMware.
- Excellent written and spoken communication skills in English.
- Strong analytical and troubleshooting skills.
- Ability to work independently and effectively under pressure.
- Good time-management and organizational skills.
- Strong customer orientation and a professional approach to customer support.
Trumpai apie įmonę
The American company CGS (Computer Generated Solutions) is one of the most important providers of outsourcing solutions present since 2006 on the Romanian market, being listed in the top 15 best companies in this field, in the world.The company provides services in 22 foreign languages, with 7 support centers in: Bucharest, Brașov, Sibiu, Târgu-Jiu, Miercurea-Ciuc, Galați and Constanța.
The company’s more than 3,500 employees interact daily with clients from Romania, Germany, the United Kingdom, Spain and other European countries, as well as from the United States or Canada. The main services offered are customer care, technical support, help desk, telesales and other outsourced services.
The client portfolio includes companies in the Forbes Top 500, as well as top European companies. We offer intensive training sessions: more than 90% of CGS Romania’s managers started in our company on entry-level positions.
CGS Romania supports performance and involvement in an attractive work environment, with an average age of 25 years, approximately 95% of CGS employees being graduates or students of higher education institutions.
